Return Policy
Last Updated:
Our Commitment
At Exclusivecaresho, we stand behind the quality of our furniture products and services. Your satisfaction is our priority, and we want you to be completely happy with your purchase.
Product Returns
Return Timeframe
Furniture products purchased through exclusivecaresho may be returned within 30 days of delivery, provided they meet our return conditions.
Return Conditions
To be eligible for a return, products must:
- Be in original, unassembled condition with all parts included
- Include all original packaging materials
- Have no signs of assembly, use, or damage
- Include the original purchase receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Custom-made or modified furniture pieces
- Products that have been assembled
- Furniture showing signs of use or damage
- Items marked as final sale or clearance
Service Guarantee
Assembly Services
If you are not satisfied with our furniture assembly service, please contact us within 7 days of service completion. We will:
- Review your concerns promptly
- Schedule a reassessment visit if needed
- Correct any issues with our workmanship at no additional charge
Repair Services
Our furniture repair services come with a 90-day workmanship guarantee. If the same issue reoccurs within this period due to our work, we will address it at no additional cost.
Return Process
To initiate a product return:
-
Contact us at
info@exclusivecaresho.world
or call +1 202-358-0001 - Provide your order number and reason for return
- Receive return authorization and instructions
- Package the item securely in original packaging
- Ship the item to our return address or schedule pickup
Refund Process
Processing Time
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive an email notification when your refund has been processed.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process and post the refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately upon delivery
- Provide photos of the damage or defect
- We will arrange for pickup and replacement
- No charges will apply for shipping or return of damaged items
Cancellations
Product Orders
Product orders can be cancelled within 24 hours of placement for a full refund. Orders cancelled after this period may be subject to a restocking fee.
Service Appointments
Service appointments can be cancelled or rescheduled up to 12 hours before the scheduled time without penalty. Late cancellations may incur a fee.
Questions About Returns
If you have questions about our return policy or need assistance with a return, please contact us:
-
Email:
info@exclusivecaresho.world
- Phone: +1 202-358-0001
- Address: 300 E Street SW, Washington, DC 20546